Prime Video Error code 28

Prime Video Error code 28

In today’s era of digital streaming, services like Prime Video have become a staple in countless households, offering a plethora of entertainment options at the click of a button. However, even the most seamless platforms occasionally encounter hiccups, and one such hiccup that users may come across is Prime Video Error Code 28. While encountering an error message can be frustrating, understanding its causes, solutions, and preventive measures can help users navigate through such situations with ease.

Understanding Prime Video Error Code 28:

Prime Video Error Code 28 typically indicates a connectivity issue between the streaming device and the Prime Video servers. It may manifest as a message stating, “Service Unavailable: Error Code 28.” This error can occur on various devices, including smart TVs, streaming sticks, gaming consoles, and mobile devices, disrupting the streaming experience.

Causes of Prime Video Error Code 28:

  1. Network Issues: Poor internet connectivity or unstable network signals can lead to Error Code 28. It may occur due to a weak Wi-Fi signal, network congestion, or intermittent connection drops.
  2. Device Compatibility: Sometimes, outdated device software or compatibility issues between the Prime Video application and the device’s operating system can trigger Error Code 28.
  3. Server Problems: Temporary glitches or maintenance activities on Prime Video servers may cause disruptions in service, resulting in Error Code 28.
  4. Cache and Cookies: Accumulated cache or corrupted cookies within the Prime Video application can interfere with its functionality, leading to error occurrences.

Fixing Prime Video Error Code 28:

  1. Check Internet Connection: Begin troubleshooting by ensuring a stable internet connection. Restart your router, switch to a different Wi-Fi network, or use an Ethernet cable for a more reliable connection.
  2. Update Device Software: Ensure that your streaming device, whether it’s a smart TV, gaming console, or streaming stick, is running the latest firmware or software updates. Outdated software can often cause compatibility issues.
  3. Restart Prime Video Application: Close the Prime Video app completely and relaunch it. Sometimes, simply restarting the application can resolve temporary glitches causing Error Code 28.
  4. Clear Cache and Cookies: If you’re accessing Prime Video through a web browser, try clearing the browser’s cache and cookies. This action can eliminate any corrupted data that might be causing the error.
  5. Reset Device Settings: Perform a soft reset or factory reset on your streaming device to revert any customized settings that might be conflicting with Prime Video’s operation.
  6. Contact Customer Support: If the error persists despite attempting the aforementioned fixes, reach out to Prime Video’s customer support for further assistance. They can provide personalized troubleshooting steps or escalate the issue if necessary.

Preventing Prime Video Error Code 28:

  1. Maintain a Stable Internet Connection: Invest in a reliable internet connection with sufficient bandwidth to support smooth streaming. Regularly check your network infrastructure for any issues and address them promptly.
  2. Keep Devices Updated: Enable automatic updates on your streaming devices to ensure they receive the latest software patches and security fixes. This practice helps maintain compatibility with Prime Video’s evolving platform.
  3. Limit Concurrent Connections: Avoid overloading your network by limiting the number of simultaneous streaming sessions or devices connected to it. This can prevent network congestion and reduce the likelihood of encountering Error Code 28.
  4. Regularly Clear Cache and Cookies: Periodically clear the cache and cookies of your streaming device or web browser to prevent the accumulation of unwanted data that could hinder Prime Video’s performance.
  5. Stay Informed: Stay updated on any service notifications or announcements from Prime Video regarding scheduled maintenance or known issues. This awareness can help you anticipate and mitigate potential disruptions in advance.


Encountering Prime Video Error Code 28 can be a temporary setback in your streaming experience, but armed with the knowledge of its causes, solutions, and preventive measures, you can quickly troubleshoot and resolve the issue. By maintaining a stable internet connection, keeping your devices updated, and adopting proactive measures, you can enjoy uninterrupted access to Prime Video’s vast library of content.